Frequently Asked Questions
What happens if Tingue is out of a part or I can’t find what I’m looking for?
At Tingue we do our absolute best to keep common and uncommon parts in stock to keep your machines running. In the event we are out of a specific part, our dedicated sourcing team will leave no stone unturned to get you the part you need. If you are not seeing the part you need listed or you have questions about availability, please contact our customer service department at quotes@tingue.com (or call directly at 1 (800) 829-3864). We are committed to getting you back up and running as fast as possible!
Why are some parts “Call for Pricing”?
Some parts, due to low volume or fluctuating sourcing may not be possible for us to list pricing. Please contact us at quotes@tingue.com (or call directly at 1 (800) 829-3864) to get the most accurate up to date pricing, availability and lead times.
Can I have an order expedited?
Of course! At Tingue our passion is ensuring your business keeps running and we are happy to ship out any in stock part to you as quickly as you need. Please enter any expedited shipping needs in the special shipping instructions box of your cart. Additionally, you can contact our customer service department at orders@tingue.com (or call directly at 1 (800) 829-3864).
How do I pay?
If you are a Net Terms customer (i.e. Net 30 Days), you will be invoiced and any taxes and shipping will be determined at the time of invoicing. If you are a credit card customer, you will be provided with the option of paying at checkout.
How do I track my order?
For most orders, delivery information including tracking should be visible from the site. Upon shipping, you should also receive an email with full tracking information. You can also contact us at orders@tingue.com (or call directly at 1 (800) 829-3864) and we would be happy to assist you.
How do I return an order?
Please contact our customer service department at orders@tingue.com (or call directly at 1 (800) 829-3864) and we would be happy to assist you.
Can I order without using the website?
Absolutely! Please contact our customer service department at orders@tingue.com (or call directly at 1 (800) 829-3864) and we would be happy to assist you over the phone or through email.
If I have a technical problem with the website whom do I call?
Please contact us at e-commerce@tingue.com (or call directly at 1 (800) 829-3864) and let us know your problem and we would be happy to assist you.
How do I add or remove users from my account?
Please contact us at e-commerce@tingue.com and we would be happy to assist you.
Some other sites have wishlists, where I can store and categorize my regular purchases – do you have that?
Yes, we do. You will see a heart icon next to your shopping cart in the upper right corner of the menu bar. That is the direct link to use and manage your active wishlists. There are also heart icons on each product tile and an "Add to Wishlist" button on each product detail page. Clicking on either will allow you to add the product to one or more new or existing wishlists.
Can I save my cart(s) like some other sites allow?
Yes, you can. In your Shopping Cart, you will see two buttons, “View Carts” and “Save Cart”. These open up the functionality to save and manage multiple carts for later or repeated use.
How do I edit my equipment list?
We're happy to announce that the "My Equipment" section now includes the capability for you to submit additions, deletions, and changes to your equipment.